I'm getting an error when trying to access one or more library databases from off-campus
265 views | 0 0 | Last updated on Dec 22, 2020 Remote Access Troubleshooting Databases web page Errors Website Access
Problems accessing our library databases from off campus may be caused by one or more issues:
- Are you logged in correctly? Make sure you are logging in with your NetID email address and password.
- Try clearing your web browser's cache, then closing and re-opening the browser.
- Several security programs, including some kinds of Virtual Proxy Network connection, can override the settings for our databases. If you are using one of these, consider adjusting your security settings or even temporarily turning off the program.
- Kaspersky, an antivirus program known to block access to parts of the website – this can produce an error, simply load forever, or other issues. https://usa.kaspersky.com/antivirus
- Covenant Eyes, a security/filtering program. This can cause login to fail with no error message or cause parts of the site to load incorrectly or not at all. https://www.covenanteyes.com/
- Techloq, a filtering/security software.